adobe acrobat 9 pro unable to connect to the internet

This error message doesn't indicate that there is a software compatibility issue to me.

GlobalSign Root CA certificate is enabled for server authentication. The program has been allowed access through the firewall. I get a 400 Bad Request error reaching the Creative Cloud activation servers: If you’re still having issues, please see our connectivity troubleshooting guide.'

Check your connection and try again below.

This may be because you’re not connected to the internet. Then on Day 7 it just stopped letting us work offline. There were daily warnings for 1 week that stated 'We can’t verify your subscription status' so I streated looking at our internet connections then explored the other options given here like firewalls etc but we had made no other changes on our network. If the operating system was the issue then it would be logical for it to cease working much earlier - yes? The planned release update was 12th October 2021 and it worked fine from this date on Windows 7 until December 2021. I have shared the list of Adobe ports and URLs with you via the private message which you need to whitelist on the network and firewall, share it with your IT team, please check your email inbox.Adobe Acrobat DDC v21.007.20099 is the current installed version but we would have first had v18 or 19 and have allowed it to automatically update. If you are able to use the service after using a different network environment, then it seems to be a network and firewall restriction and network environment issue. You may also try to use the service on a different machine and see if you still get the error message. The computer is definitely connected to the internet. Probably related is the fact that if I check for updates it says 'Cannot establish a connection. This error is related to Network and Firewall restrictions if possible please connect the machine to a different network environment like a guest network or a mobile hotspot for testing purpose. I've been trying every day for the last week to deactivate an installation of Acrobat Pro 9. Close Acrobat and try opening your files again. Unable to fetch base_uris from files tier' 'Try Opening Acrobat (and do it with Reader as well) and go to Edit>Preferences>Security (enhanced)>Sandbox protections and disable 'Enable protected mode at startup'. You have an active subscription to Adobe ExportPDF on your current Adobe ID and there is no issue with the subscription and the services.Īs you mentioned that you are able to log in but after that, you are getting an error message 'We've encountered a critical error. The URL is for the Adobe ExportPDF service to be used through a browser as the subscription you have is an online Document Cloud service. We apologize for the inconvenience caused, but my intention is to help and get a resolution for you, the suggestion above does not direct you to any other option.

Adobe acrobat 9 pro unable to connect to the internet